Support
Clear answers before and after you press record.
System requirements, macOS permissions, licensing, and what happens to your projects.
Where does ScreenTale store recordings?
By default, each recording is a .screentale bundle inside Movies/ScreenTale on your Mac.
Which permissions do I need?
Screen Recording is required. Camera, microphone, Accessibility, and Input Monitoring are needed only for the corresponding features.
What happens if the app stops unexpectedly?
ScreenTale records short media segments and offers to recover an unfinished project the next time it launches.
How does the Launch Pass work?
Sign in from the app to claim a free 30-day Launch Pass on one Mac, then connect at least once every 24 hours to keep clean export available.
Does a paid license need to stay online?
No. After each successful validation, all paid features work offline for 14 days and continue through a 7-day grace period. After 21 days, you can still record, edit, preview, and export with a watermark; clean export and automatic updates return as soon as the license is validated again.
How many Macs can I use?
One paid license supports up to 3 active Macs. If all 3 slots are in use, release a Mac before activating another.
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